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FAQ

Q: I have registered for a PreViser account for my practice.  How do set it up?

Account management task includes adding clinicians and office personal which will be using PreViser, confirming your network participation or signing a BAA with PreViser, as well as reseting your password.

 

Q:  Is there a cost associated with using PreViser?

There are two options for using PreViser, a base version of PreViser which is free to all providers and an enterprise offering. Only enterprise offering requires a low monthly subscription payment, but delivers so much value to the dental practice.  To learn more information about PreViser Enterprise click here.

 

Q:  My practice is part of a group DSO.  Can multiple practice location be linked?

Multiple practices can be managed as one organization in our enterprise offering only.  If you interesting in learning what PreViser Enterprise can offer, please contact help@previser.com

 

Q:  I’ve registered for my PreViser account.  How do I get started assessing patients in PreViser Clinical Suite?

  • Navigate to https://secure.previser.com/clinical in your web browser
  • It may be helpful to create a shortcut on your desktop of your computer to easily access PreViser Clinical Suite next time

 

Q: Do I need a PreViser account for every dentist in my practice?

No, you only need one account per practice location.  Typically, the patients of the practice are shared between dentists at this location, so only one PreViser account is necessary and recommended. If the dental practice is in the same location, but does not share patients and they out like to keep their patients records separated, then two accounts may be necessary.

 

Q: I forgot my PIN #? How do I retrieve it?

The person in your office who set up the account may have this information. If you are account owner you can log into https://my.previser.com to retrieve the PIN # for anyone at your practice.  If you are still having trouble please reach out to PreViser here

 

Q: Does everyone in my practice need their own PIN#?

Yes, everyone who logs into PreViser must have their own PIN# for HIPAA compliance

 

Q: How do I reset my password?

Simply go to https://my.previser.com and click on reset password and enter the email address that is associated with your PreViser account.

 

Q: Why am I having trouble creating my patient?

If your patient is associated with an insurer, be sure not to use extra spaces and enter the patient insurance information exactly the way it appears on the patient’s insurance card.

 

Q: Why is my PreViser account locked. How do I get it unlocked?

Your account was likely locked for security purposes due to too many failed login attempts. Please contact PreViser here to have your account unlocked.

 

Q: How do I know what additional benefits my patient qualifies for?

Some insurers have opted to allow dental practices to access additional insurance information directly from PreViser. After you’ve completed the assessment, if you see the “Check Benefits” button at the top of the patient report, you can click there to gain more information about the patient’s additional benefits.

 

Q: How do I update my PreViser account information?

Navigate to https://my.previser.com, login, and then click on edit practice.

 

Q: An employee left my practice. How do I inactivate their access to PreViser?

Navigate to https://my.previser.com.  Once an admin has logged in, scroll to the bottom of the page and find the clinician you’d like to inactivate.  Click on the user’s name and check the box that says “inactive.”